Hello, My name is Dr. Frank Fowlie, and I am the Ombudsman at the International Organization for Migration, at Geneva.
Frank Fowlie's Bio:
Dr. Frank Fowlie was the CEO of internetombudsman.biz. Frank Fowlie was the inaugural Ombudsman at the Internet Corporation for Assigned Names and Numbers. ICANN is the agency which administers the global domain name system which serves as the backbone for the Internet. He served as the Ombudsman from November 2004 to January, 2011.
Frank Fowlie holds a Doctor of Conflict Resolution (DCR) from La Trobe University, Melbourne. Frank Fowlie is also an alumnus of the University of Manitoba, University of Regina, and Royal Roads University where he earned a Master of Arts in Conflict Analysis and Management. Frank Fowlie has taken training as a negotiation instructor at the Program on Negotiation at Harvard Law School. Frank Fowlie has been an associate faculty member of Royal Roads University, and is a Fellow with the Centre for Information Technology and Dispute Resolution at the University of Massachusetts – Amherst. Frank Fowlie holds the designation of Chartered Mediator.
As the Ombudsman, Frank Fowlie is a member of the Forum of Canadian Ombudsman, the International Ombudsman Institute and the United States Ombudsman Association. Frank Fowlie has served as Chairman of the International Forum on Online Dispute Resolution.
Frank Fowlie was previously employed with the United Nations, where he was on Mission Staff in East Timor for two years. He was the deputy administrator for the capital city, and was appointed as the UN’s Olympic Games Officer, taking the world’s newest country to the Sydney Olympics. He was recently awarded the Canadian Peacekeeping Service Medal in recognition of his contribution to world peace while serving with the United Nations in East Timor.
Frank Fowlie’s professional background includes being an Ombudsman Officer with the British Columbia Ombudsman’s Office; Senior Advisor with the Financial Consumer Agency of Canada; Saskatchewan Social Services, and as a Policing Policy Advisor to the BC Attorney General. Frank Fowlie began his career as a member of the Royal Canadian Mounted Police.
Frank Fowlie is involved in volunteer activities, such as the Canadian Olympic Committee; Olympic, Commonwealth and Pan American Games; and the Royal Life Saving Society. He is the co-author of, “Prayer Road”, a book about the Olympic Games and East Timor. In 2010 Frank Fowlie was presented with the University of Regina Alumni Association’s Lifetime Achievement Award.
Frank Fowlie's Experience:
Ombudsman at ICANNNovember 2004 - February 2011
Internet Corporation for Assigned Names and Numbers (ICANN)- Ombudsman November 2004 Â January 2011 ICANN coordinates the global top level domain system such as ".com, .net, .org". ICANN has 130 staff globally with budget of +$65 million USD. ICANN consists of 1500 key stakeholders from national governments, registry operators, internet commerce, science, and individual users. As Ombudsman, I am mandated to ensure that ICANN acts fairly in administrative processes, policy development, and its decision making. Â· Act as independent and impartial, and neutral reception, review, and investigation of complaints concerning actions, decisions, and inactions of ICANN Board of Directors, staff, and supporting organizations. Â· Serve as executive ombudsman office for alternative dispute resolution in the ICANN/Internet community. Develop operational and evaluation frameworks, complaint handling systems, ombudsman website, budgets ($500k USD), operational and annual reports, and global outreach strategies. Â· Supervise graduate level dispute resolution university learners in externship programs. Â· Wrote doctoral dissertation on the evaluation of Ombudsman programs at La Trobe University ÂMelbourne.
Professor, Associate Faculty at Royal Roads UniversityFebruary 2005 - June 2007
Developed and taught "Human Resources and Regulatory Environments" course offered to 4th year Bachelor of Arts students in the Justice Studies degree. Acted as the Practicum Coordinator for 50 learners per year.
Senior Advisor at Financial Consumer Agency of CanadaSeptember 2001 - October 2004
FCAC was established in 2001 by the federal government to strengthen oversight of consumer issues and expand consumer education in the financial sector. FCAC had a staff of about 40 and a budget of $8 million. Conducted research, provided briefs and advice, and developed policy for the application of the Financial Consumer Agency of Canada Act with respect to contemporary systems, dispute resolution, conflict management, and compliance enforcement. Liaised with federally chartered financial institutions, the public, interest groups, Members of Parliament, and government officials to regulate complaints and to raise consumer awareness. Appointed to the following roles: Founding Chairman, Secretariat, International Forum Financial Consumer Regulators and Educators. Member of Agency Management Team responsible for overall agency management. Chosen as Acting Director, Compliance and Industry Relations Branch - supervising Compliance Officers and staff with oversight on consumer complaint reviews.
Civil Affairs Officer at United Nations Transitional AdministrationJanuary 2000 - August 2001
General Assembly approved the deployment of an armed Peace Keeping Force (15,000 military), and civilian transitional government (1,200 staff at peak) following the bloody humanitarian crisis which resulted from East Timor's Independence Ballot from Indonesia in late 1999. For the mission, I undertook three roles: Deputy Administrator for Dili District â¢ Acted as the Deputy Administrator (Mayor) with a mandate to create a transitional urban government for Timorâs capital city. â¢ Supervised up to 50 United Nations staff and an additional 100 locally recruited staff. â¢ Led numerous Quick Impact Projects for urban reconstruction, as well as chaired various committees such as weekly incident command â UN Civilian Policing Olympic Games Officer â¢ Appointed Chef de Mission or Team Leader for the 2000 Olympic Games by the International Olympic Committee. â¢ Successfully planned, co-ordinated, and supervised the involvement of East Timorese athletes in the Sydney Olympic Games and established a National Olympic Committee. â¢ USA Today Article outlines my role and achievements with the Sydney Games: http://etan.org/et2000b/june/25-30/30ioc.htm District Focal Point, Civil Registration Unit â¢ Appointed as Operations Officer at the civil and elections registration unit. â¢ Oversaw operations management including supervision of 13 district registration offices, and over 150 United Nations Volunteers and staff who conducted local citizen registration.
Past Branch Vice President, NLS Chair, Canadian Lifeguard Championshionship Chair at Royal Life Saving Society of Canada1985 - December 1999
1992 CLC Chair Sask Branch Program Vice President and NLS Chair BC Branch Director at Large and Acting Vice President Contributor - ALERT Manual Diploma with Honours, 1991
BC Office of the Ombudsman - Ombudsman Officer and Team Coordinator at Ombudsman BCJuly 1995 - June 1998
Â· Received, analyzed, investigated, mediated, and made recommendations concerning complaints of local government maladministration made by residents. Â· Made presentations on behalf of the Ombudsman to local governments and provincial agencies, professional associations, and the public.
Human Rights - Human Rights Officer at British Columbia Human Rights CouncilDecember 1994 - June 1995
Â· Investigated complaints of discrimination under authority of the Human Rights Act. Â· Applied alternative dispute resolution techniques to resolve complaints.
Policing Policy Analyst/Program Manager at British Columbia Ministry of Attorney GeneralOctober 1992 - December 1994
Â· Managed Special Provincial Constable, Keep of Prisoner, Service of Criminal Document programs. Â· Seconded to Policy and Program Development Division, Motor Vehicle Branch to act as Senior Policy Analyst, Legislation and Law Enforcement. Â· Developed Cabinet Submission on Speed Monitoring Cameras. Â· Supervised Legislative Analyst program.
District Officer at Ontario OmbudsmanDecember 1991 - September 1992
Â· Managed the District Office including budget preparation and administration. Â· Received and investigated complaints from the public as it related to provincial administration.
Student Financial Assistance Saskatchewan Education - Supervisor at Sask EduacationMay 1991 - November 1991
Â· Supervised team of 10 Investigators and clerical staff regarding Student Financial Assistance applications.
Senior Special Investigator at Saskatchewan Social ServicesSeptember 1988 - May 1991
Â· Investigated criminal fraud against the Saskatchewan Government, internally and externally. Â· Supervised and directed team of 7 investigative and administrative support staff.
RCMP at Royal Canadian Mounted Police - ConstableApril 1981 - September 1988
Â· Undertook postings such as Detachment Investigator and in Montreal as Narcotic Investigator. Â· Conducted serious criminal investigations, detective drug work, and VIP security.
Ombudsman at IOMMay 2012
http://civilianpeaceservice.ca/news/peace-professional-profile-frank-fowlie-to-work-for-the-iom/ Starting September 1, 2012
CEO and Ombudsman at internetombudsman.bizFebruary 2011
Internetombudsman.biz provides a unique and innovative shared service to New Top Level Domains who are New gTLD applicants with the Internet Corporation for Assigned Names and Numbers (ICANN). This service provides an affordable and practical opportunity for New TLDs to provide innovative registrant protection and dispute resolution services.
Director at Sport Dispute Resolution Centre of CanadaNovember 2009
http://www.crdsc-sdrcc.ca/eng/about-bod.jsp I was appointed to the SDRCC Board of Directors by the Minister of State (Sport) for a three year term. Chair of the Technology and Evaluation Committee
Frank Fowlie's Education:
Civilian Peace Service of Canada2012 – 2012Accreditied Peace Professional
La Trobe University2007 – 2008Doctor of Conflict ResolutionConcentration: Doctorate
Royal Roads University1998 – 2003Master of Arts in Conflict Analysis and ManagementConcentration: Conflict Resolution
School of Social Work, University of Regina1987 – 1991BachelorConcentration: Human Justice
University of Regina1986 – 1991Bachelor of Human Justice
University of Manitoba1976 – 1981Bachelor of ArtsConcentration: Political Science
St. John's Ravensourt1972 – 1976Concentration: High School
Frank Fowlie's Interests & Activities:
Scuba diving, underwater potography, swimming